Terms and Conditions 

 

Please read these Terms & Conditions carefully before making a booking with Beach Houses of Byron.

It is the responsibility of the person making the booking to ensure that all details contained in the booking confirmation are correct and to bring any errors or discrepancies to our attention promptly.

By making a booking, paying a deposit, making full payment or proceeding with a stay, guests acknowledge that they have read, understood and agree to be bound by these Terms & Conditions, together with any additional conditions advised at the time of booking.

1. BOOKING & SERVICE FEE

A $50 Booking & Service Fee applies to all direct reservations made with Beach Houses of Byron.

The Booking & Service Fee:

• is charged once per reservation;

• is inclusive of GST;

• contributes to the administration, processing and servicing of your booking;

• will be clearly itemised as part of your total booking charges; and

• is non-refundable once the booking has been confirmed, including in the event of cancellation.

2. BOOKING CONDITIONS, RATES & PAYMENTS

All rates are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.

A booking is only confirmed once a booking confirmation has been issued by Beach Houses of Byron.

Guests are responsible for reviewing their booking confirmation and notifying Beach Houses of Byron promptly of any errors or discrepancies.

Standard Bookings

Full payment is required 14 days prior to arrival.

Once the booking balance has been paid in full, the booking is non-refundable.

Failure to make payment by the applicable due date may result in cancellation of the booking.

Special Booking Conditions

Certain properties, promotional rates, peak periods, special events and booking types may have different deposit, payment and cancellation conditions.

Where different conditions apply, they will be disclosed at the time of booking and will form part of your booking conditions.

Schoolies bookings are subject to our separate Schoolies Terms & Conditions, outlined below.

3. ACCOMMODATION

All accommodation is subject to availability.

Beach Houses of Byron will endeavour to provide the accommodation booked but reserves the right to refuse booking requests or reservations where reasonably necessary.

4. ARRIVAL & DEPARTURE

Check-In

Check-in is from 3:00pm unless otherwise agreed in writing.

Check-Out

Check-out is by 10:00am unless otherwise agreed in writing.

At check-out, guests are required to:

• vacate the property by the agreed departure time;

• return any keys as instructed;

• place rubbish in the designated garbage bins;

• remove rubbish and bottle tops from the house, decks and gardens;

• return furniture to its original position;

• leave the kitchen reasonably clean and tidy, with dishes and cutlery cleaned and put away;

• clean the BBQ after use; and

• report any damage, breakages or missing items to Beach Houses of Byron.

A replacement fee may apply for lost or missing keys.

Additional cleaning charges may apply where a property is left in an unacceptable condition.

5. CANCELLATIONS

If you wish to cancel your booking or any additional services, please contact Beach Houses of Byron:

Email: info@beachhousesofbyron.com.au
Phone: 02 6684 7471

We cannot guarantee that requested changes to a booking can be accommodated.

For standard bookings, once full payment has been made 14 days prior to arrival, the booking is non-refundable.

No refund will be provided where:

• a booking is cancelled within 14 days of the arrival date;

• a guest fails to arrive for their booking; or

• a guest cancels on the scheduled arrival date.

Different cancellation conditions may apply to certain properties, rates, special periods and booking types where disclosed at the time of booking.

6. TRAVEL INSURANCE

We strongly recommend that guests purchase appropriate travel insurance to protect against the loss of monies paid should they need to cancel or alter their travel.

7. SECURITY BOND

A security bond may be held as a pre-authorisation prior to arrival. The security bond is separate from the cost of the reservation.

The person making the booking is responsible for any loss or damage caused to the property during the stay by themselves or members of their group.

Charges may be made against the security bond for matters including:

• damage to the property or its contents;

• missing items;

• excessive cleaning;

• breaches of these Terms & Conditions; and

• other costs incurred as a result of the guest’s stay.

The bond will be released following departure provided the property is left in a clean, tidy and undamaged condition and no additional charges are payable.

8. NOISE & PARTY POLICY

Parties and excessive noise are strictly prohibited.

Guests must not create noise that is offensive or disruptive to neighbours, particularly between 10:00pm and 7:00am, or during arrival and departure.

A breach of the Noise & Party Policy may result in:

• termination of permission to occupy the property;

• eviction from the property;

• loss of accommodation monies paid; and

• additional security or other associated charges being deducted from the security bond.

Beach Houses of Byron reserves the right to terminate a reservation without refund where serious or repeated breaches occur.

9. SECURITY CALL-OUTS

Quiet Hotline security call-outs are charged at $165 including GST per call-out.

Following a second noise complaint, guests may be evicted from the property without refund.

10. NUMBER OF GUESTS

The number of guests staying at the property must not exceed the number stated on the booking confirmation or the maximum occupancy permitted for the property.

Unauthorised additional guests may result in charges against the security bond and/or eviction without refund.

11. NO SMOKING

Smoking is not permitted within the house or elsewhere on the property.

Evidence of smoking may result in charges being made against the security bond, including cleaning and remediation costs.

12. MAPS, IMAGES & PROPERTY INFORMATION

Maps, photographs, floor plans and other property information are provided as a general guide.

Map information may not necessarily reflect the latest services, surroundings or geography.

Property descriptions and photographs are provided in good faith and are intended to accurately represent the accommodation at the time they are published.

13. LICENCE TO OCCUPY — NO RESIDENTIAL TENANCY

A booking with Beach Houses of Byron is for short-term accommodation.

The guest is granted a licence to occupy the accommodation for the agreed booking period.

The booking is not intended to create a residential tenancy agreement.

Failure to comply with a guest’s fundamental obligations or these Terms & Conditions may result in termination of the guest’s permission to occupy the property and eviction.

Refunds will not be provided for terminated occupancies.

14. PROPERTY PRESENTATION & CHANGES

Property descriptions are provided in good faith.

From time to time, changes may occur to a property, including changes made by property owners or circumstances outside the control or knowledge of Beach Houses of Byron.

Beach Houses of Byron cannot accept responsibility for minor changes or irregularities outside its reasonable control.

15. UNPLANNED OUTAGES

Power, internet, Wi-Fi, water and other services may occasionally be interrupted due to extreme weather, infrastructure failures or other circumstances outside the control of Beach Houses of Byron.

Power outages may also affect Wi-Fi and other property services.

While Beach Houses of Byron cannot accept responsibility for outages outside its control, we will make reasonable efforts to assist guests, provide available updates and communicate relevant instructions from authorities where appropriate.

16. PERSONAL & LOST PROPERTY

Guests are responsible for their personal belongings during their stay.

Beach Houses of Byron accepts no responsibility for personal property that is lost, stolen, damaged or left behind at the accommodation.

17. ANIMALS & PETS

Pets are only permitted at designated pet-friendly properties and must be pre-arranged and approved in writing by Beach Houses of Byron.

Approval is provided on a case-by-case basis and pet fees may apply. Your reservations consultant will advise you of any applicable charges at the time of booking.

Where requested, guests may be required to provide a photograph of the pet to verify its size and suitability for the property.

Providing incorrect information regarding a pet, or bringing an unauthorised pet to a property, may result in additional charges and/or termination of the booking.

Guests bringing an approved pet must ensure that the pet:

• is groomed to minimise excessive moulting;

• is clean before entering the house;

• has up-to-date worming, flea treatments and vaccinations;

• has trimmed nails to minimise damage to floors and furnishings;

• does not jump on beds, furniture or rugs, indoors or outdoors;

• is appropriately supervised; and

• does not cause excessive barking or other disturbance to neighbours.

If a noise complaint is received and the pet cannot be quietened, guests may be required to remove the pet from the property at their own expense.

Additional cleaning or damage charges may apply where pet hair, urine, fleas, odours or other evidence of the pet requires additional cleaning or remediation.

Beach Houses of Byron accepts no responsibility for the death, loss, injury or illness of pets during the accommodation period. Responsibility for the pet and its actions remains with the pet owner.

Guests should be aware that individual properties vary in their suitability for pets.

18. EVENTS BEYOND OUR CONTROL

Beach Houses of Byron will not provide compensation for significant changes or disruptions resulting from circumstances outside our reasonable control.

These circumstances may include, but are not limited to:

• war or threat of war;

• riots or civil disturbance;

• terrorist activity;

• industrial disputes;

• natural disasters;

• fire;

• epidemics or health risks;

• flight cancellations or rescheduling;

• airport or port closures or congestion;

• hurricanes or severe weather;

• acts of government or public authorities;

• force majeure events; and

• other events commonly described as Acts of God.

19. BREACH OF TERMS & CONDITIONS

Guests are responsible for ensuring that all members of their group comply with these Terms & Conditions.

Where a guest or member of their group breaches these Terms & Conditions, the person responsible for the booking may be liable for losses, damage, additional cleaning, security costs or other expenses reasonably incurred as a result.

Where permitted, these amounts may be charged to the credit card provided for the booking or deducted from the security bond.

Serious or repeated breaches may result in termination of the booking and eviction without notice or refund.

20. ACCEPTANCE OF TERMS

Payment of a deposit, pre-payment or full payment constitutes acceptance of these Terms & Conditions.

The person making the booking is responsible for ensuring that all guests included in the reservation are aware of and comply with these Terms & Conditions.

21. LIABILITY

Beach Houses of Byron will always endeavour to ensure that guests’ accommodation arrangements are satisfactory.

To the extent permitted by law, Beach Houses of Byron, its management and employees are not responsible for loss, damage, additional expenses, delay, changes to accommodation, breakdown of equipment or vehicles, weather events, strikes, sickness, theft or other circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Australian law.

SCHOOLIES TERMS & CONDITIONS

These Schoolies Terms & Conditions apply in addition to the general Beach Houses of Byron Terms & Conditions.

Beach Houses of Byron is pleased to provide accommodation for young people celebrating the completion of school.

Clear guidelines are required to ensure a safe and enjoyable experience for guests, neighbouring properties, property owners and the wider community.

By proceeding with a Schoolies booking, the person making the reservation acknowledges that all members of the group have read, understood and accepted these Schoolies Terms & Conditions.

One nominated group leader must be responsible for the reservation.

1. SCHOOLIES PAYMENTS & CANCELLATIONS

A 50% non-refundable deposit is required at the time of booking.

The remaining 50% balance is due 30 days prior to arrival.

Once payments have been made, they are non-refundable in accordance with the Schoolies booking conditions.

2. SCHOOLIES SECURITY BOND

A security bond of $2,500–$5,000 per house may be held against the nominated credit card prior to arrival.

The security bond is in addition to the cost of the reservation.

Charges may be made against the security bond for matters including:

• damage to the property;

• damaged or missing contents;

• smoke residue;

• excessive cleaning;

• rubbish removal;

• security call-outs; and

• other costs arising from a breach of these Terms & Conditions.

Where damage or other costs exceed the security bond, the additional amount may be charged to the credit card provided for the booking.

The security bond will be released following departure provided the property is left clean, tidy and undamaged and no additional charges are payable.

3. KEYS

Where physical keys are issued, guests are responsible for keeping them secure.

A replacement fee will apply for lost or missing keys.

4. VISITORS

No visitors are permitted.

Schoolies accommodation is strictly for registered guests included on the reservation.

Security personnel may attend or enter the property where reasonably necessary to investigate a complaint, security issue or suspected breach of these Terms & Conditions.

5. NOISE & PARTY POLICY

Excessive noise and parties are strictly prohibited.

Guests must not create noise that is offensive or disruptive to neighbours, particularly between 10:00pm and 7:00am, or during arrival and departure.

Offensive or excessive noise may result in:

• termination of permission to occupy the property;

• eviction;

• loss of accommodation monies paid;

• security call-out charges; and

• deductions from the security bond.

6. ALCOHOL & DRUGS

Underage drinking and illegal drug use will not be tolerated at any time.

Guests are responsible for complying with all applicable laws throughout their stay.

7. SMOKING & RUBBISH

Smoking is not permitted within the house or elsewhere on the property.

Cleaning or remediation costs resulting from smoking may be charged against the security bond.

Additional cleaning charges may also apply where rubbish — including cigarette butts, cans, bottles or other items — is left inside the property, on the grounds, in gardens or in other inappropriate areas.

8. SECURITY

Security personnel may monitor Schoolies accommodation during the stay.

Security is provided both to assist with noise management and for the safety and security of guests, properties and neighbouring residents.

Guests are encouraged to speak with security personnel if assistance is required.

If security personnel report serious or intolerable behaviour by any member of the group, Beach Houses of Byron may terminate the booking and evict the group without refund.

9. BREACHES & EVICTION

A breach of these Schoolies Terms & Conditions may result in:

• forfeiture or deductions from the security bond;

• refusal of access to the property;

• additional security or cleaning charges; and/or

• eviction at the discretion of Beach Houses of Byron management.

If guests are evicted prior to their scheduled departure date, no refund will be provided for the unused portion of the accommodation.

10. PRIVACY

Guest information will be handled privately and confidentially in accordance with applicable privacy requirements.

11. SCHOOLIES LIABILITY

Beach Houses of Byron will always endeavour to ensure that accommodation arrangements are satisfactory.

To the extent permitted by law, Beach Houses of Byron, its management and employees are not responsible for loss, damage, additional expenses, delay, changes to accommodation, equipment failure, weather events, strikes, sickness, theft or other circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under applicable Australian law.

BEACH HOUSES OF BYRON

Email: info@beachhousesofbyron.com.au
Phone: 02 6684 7471

By making a booking and making payment, guests acknowledge that they have read, understood and accepted the applicable Beach Houses of Byron Terms & Conditions.